Shipping policy
Shipping Policy
At Avenvex, we are committed to delivering every order safely, efficiently, and with clear communication throughout the process. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered so you can understand what to expect after completing your purchase.
Our Shipping Standards
Shipping is an important part of your shopping experience, and we take care to ensure each order is handled properly from the moment it is received.
Every Avenvex order follows a structured fulfillment process that includes:
- Careful product inspection.
- Secure and protective packaging.
- Prompt order preparation.
- Reliable handover to trusted shipping carriers.
We work with established logistics providers to support dependable delivery and minimize unnecessary delays whenever possible.
What Happens After You Place an Order
Step 1 – Order Processing
Once your payment has been successfully completed, your order enters the processing stage.
Typical processing time: 1–2 business days
During this period, our team may complete the following steps:
- Verify the order information.
- Inspect the product.
- Prepare secure packaging.
- Arrange the shipment.
Processing may take slightly longer during holidays, promotional events, or periods of unusually high order volume. We will still make every reasonable effort to dispatch your order as quickly as possible.
Step 2 – Shipping Charges
Any applicable shipping fees will be clearly displayed during checkout before you complete your purchase.
We are committed to providing:
- Transparent shipping costs.
- No hidden delivery charges.
- No unexpected shipping fees after payment.
The total displayed at checkout will be the amount charged for your order, subject to any duties or taxes imposed separately by local authorities.
Estimated Delivery Time
After your order has been shipped, the estimated delivery period is:
4–7 business days after shipment
Orders may be fulfilled from warehouses located within the United States.
The shipping location used for your order may depend on product availability and current inventory.
Please note that delivery timeframes are estimates and are not guaranteed. Delivery may be affected by circumstances outside our control, including:
- Carrier delays.
- Severe weather.
- Remote delivery destinations.
- Customs inspections.
- Transportation or supply chain disruptions.
Order Tracking
Once your order has been dispatched, a shipment confirmation email containing tracking information will be sent to the email address provided at checkout.
Please allow 24–48 hours for tracking information to become active in the carrier’s system.
Temporary gaps or pauses in tracking updates may occur and do not necessarily mean that the package is lost or delayed.
If you have concerns regarding your shipment, please contact our customer support team for assistance.
Taxes, Duties, and Customs Charges
Orders Within the United States
Applicable sales tax may be calculated and added during checkout in accordance with state and local tax requirements.
International Orders
For international shipments, additional charges may be imposed by the destination country, including:
- Import duties.
- Value-added tax.
- Customs clearance fees.
- Local processing charges.
These fees are determined by local authorities and are the responsibility of the customer.
Avenvex does not control customs procedures, charges, or processing times and cannot guarantee how quickly customs clearance will be completed.
Order Changes and Cancellations
We begin processing orders soon after they are placed to help ensure timely shipment.
If you need to:
- Correct your shipping address.
- Update order details.
- Cancel your order.
please contact us as soon as possible at:
Once an order has entered fulfillment or has already been shipped, we may no longer be able to make changes or cancel the order.
Shipping Problems and Customer Support
We review shipping concerns individually and aim to provide a fair and appropriate resolution.
Damaged Products
If your order arrives damaged, please contact us within 72 hours of delivery.
To help us review the issue, please provide:
- Clear photographs of the damaged item.
- Clear photographs of the shipping packaging.
- Your order details.
After reviewing the information, we may offer an appropriate solution, such as a replacement or another resolution depending on the circumstances.
Lost Packages
If the shipping carrier officially confirms that your package was lost while in transit, we will work with you to provide:
- A replacement product; or
- Another suitable resolution.
This will be handled at no additional cost to you, subject to verification by the carrier.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing complete and accurate shipping details at checkout.
Avenvex is not responsible for delivery failures or delays resulting from:
- Incorrect addresses.
- Missing apartment or unit numbers.
- Incomplete recipient information.
- Invalid postal codes.
- Refusal of delivery.
If a package is returned because of incorrect or incomplete information, additional shipping charges may apply before the order can be resent.
Delayed Deliveries
Although we work with trusted shipping providers, delays may occasionally occur.
A delivery delay does not automatically mean that a package is lost.
If your order has not arrived within a reasonable period after the estimated delivery date, please contact us so we can review the shipment status with the carrier.
Contact Information
For questions regarding shipping, tracking, delivery times, or order status, please contact us:
Store: Avenvex
Email: service@avenvex.com
Phone: +1 (601) 601-8750
Business Address:
SUKIBAY COMPANY LIMITED
RM 1911A, UNIT F, 19/F, GOLDEN BEAR CENTRE, 66 CHAI WAN KOK STREET, TSUEN WAN, HONG KONG
US Office:
188 E Capitol St Suite 800, Jackson, MS 39201, United States