Refund Policy

At Avenvex, we strive to make every shopping experience straightforward, secure, and hassle-free. This Refund Policy explains when returns are accepted, how refunds are processed, and what you should do if there is a problem with your order.

Return Eligibility

You may request a return within 30 days from the date your package is confirmed as delivered.

To qualify for a return, all of the following conditions must be met:

• The item must be returned in the same condition in which it was received.
• The product must be unused, unworn, and free from any alterations or modifications.
• All original packaging, labels, tags, accessories, and included components must accompany the returned item.
• Valid proof of purchase or an order confirmation must be provided.

Items that do not satisfy these requirements may not be eligible for a return or refund.

How to Start a Return

All returns require authorization before any item is sent back.

To begin the process, please contact our customer support team at:

Email: service@avenvex.com

Once your request has been reviewed and approved, we will provide:

• A return authorization confirmation.
• An official return shipping label.
• Step-by-step instructions for completing the return.

Important Notice:

Returns shipped without prior authorization or without the official return label supplied by Avenvex may be declined and returned to the sender.

Our support team is available to assist you throughout every stage of the return process.

Damaged, Defective, or Incorrect Items

We encourage customers to inspect their package immediately after delivery.

Please contact us as soon as possible if your order is:

• Damaged during shipping.
• Defective or not functioning properly.
• The wrong product.
• Significantly different from the item you ordered.

Please report the issue to:

Email: service@avenvex.com

After reviewing your case, our team will determine the appropriate resolution, which may include a replacement or a refund.

Items That Cannot Be Returned

Certain products are not eligible for return because of safety, hygiene, or operational reasons. These include:

• Perishable goods such as food, flowers, or plants.
• Customized or personalized products.
• Personal care or hygiene-related items.
• Hazardous materials, chemicals, or flammable products.
• Shipping charges paid during checkout.

Additionally, the following items are considered final sale and cannot be refunded:

• Clearance or discounted products.
• Gift cards.

If you are uncertain whether your purchase qualifies for a return, please contact our support team before submitting your request.

Exchanges

At this time, Avenvex does not offer direct product exchanges.

If you would like a different item, please follow these steps:

• Submit a return request for the original purchase.
• Wait until the return has been approved and completed.
• Place a new order for the preferred replacement item.

This process helps ensure efficient order handling and accurate inventory management.

European Union Customers – Right of Withdrawal

Customers located within the European Union have the legal right to cancel or return an order within 14 days after delivery in accordance with EU consumer protection regulations.

During this withdrawal period, no explanation is required.

To qualify:

• The product must remain unused and in its original condition.
• All original packaging, labels, and tags must be intact.
• Valid proof of purchase must be provided.

This legal right applies independently of Avenvex's standard 30-day return policy.

Refund Processing

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved:

• The refund will be issued to your original payment method.
• Refund processing generally takes up to 10 business days.
• Your bank or payment provider may require additional time before the funds appear in your account.

If 15 business days have passed since your refund was approved and you still have not received your funds, please contact us at:

Email: service@avenvex.com

Return Shipping Requirements

Returned items should only be shipped after receiving official authorization from Avenvex.

Customers must use the return shipping label provided by our support team. Returns sent without authorization or without the approved shipping label may not be accepted.

Return Contact Details

Store: Avenvex

Email: service@avenvex.com

Phone: +1 (601) 601-8750

Business Address:

SUKIBAY COMPANY LIMITED

RM 1911A, UNIT F, 19/F, GOLDEN BEAR CENTRE, 66 CHAI WAN KOK STREET, TSUEN WAN, HONG KONG

US Office:

188 E Capitol St Suite 800, Jackson, MS 39201, United States