Privacy Policy

At Avenvex, we recognize the importance of protecting your privacy and handling your personal information responsibly. We are committed to collecting, using, storing, and safeguarding your data in accordance with applicable privacy laws and industry best practices.

This Privacy Policy explains what information we collect, how we collect it, why we use it, and the choices available to you when using avenvex.com.

By accessing our website or purchasing our products, you acknowledge and agree to the practices outlined in this Privacy Policy.

Information We Collect

We collect information through information you voluntarily provide and information that is automatically generated when you use our website.

Information You Provide

You may provide personal information when you:

• Place an order.
• Create or manage an account.
• Subscribe to promotional emails or newsletters.
• Contact our customer support team.
• Submit inquiries, reviews, or feedback.

The information you provide may include:

• Full name.
• Email address.
• Telephone number.
• Billing address.
• Shipping address.
• Payment and transaction details.

Information Collected Automatically

When you browse avenvex.com, certain technical information may be collected automatically, including:

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• Pages visited.
• Time spent on our website.
• Browsing behavior and interaction data.
• Information collected through cookies and similar tracking technologies.

Why We Collect Your Information

Your personal information is collected only for legitimate business purposes, including:

• Processing and fulfilling orders.
• Managing payments and deliveries.
• Providing customer support.
• Responding to questions and service requests.
• Improving website functionality and user experience.
• Sending order confirmations and shipping updates.
• Detecting fraudulent or unauthorized activity.
• Maintaining the security of our website and services.

Marketing emails or promotional communications are only sent when you have chosen to receive them, and you may unsubscribe at any time.

How We Protect Your Information

We maintain reasonable administrative, technical, and organizational safeguards to help protect your personal information against unauthorized access, disclosure, misuse, or loss.

Our security measures include:

• SSL-encrypted payment processing.
• Limited internal access to sensitive information.
• Secure payment processing through trusted third-party providers.
• No storage of complete credit or debit card numbers on our own servers.

Although we implement commercially reasonable security measures, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Sharing Your Information

Avenvex does not sell, rent, or trade customers' personal information to third parties for marketing purposes.

We may share limited information with carefully selected service providers when necessary to operate our business, including:

• Payment processors.
• Shipping and logistics providers.
• Website hosting and technical support services.
• Analytics providers.
• Fraud prevention partners.

These third parties are only permitted to use your information for authorized business purposes and are expected to protect it appropriately.

Advertising and Analytics

We may work with trusted advertising and analytics partners to better understand website performance and improve our marketing efforts.

These partners may include:

• Meta (Facebook and Instagram).
• Google.
• AppLovin.

These companies may use cookies, pixels, or similar technologies in accordance with their own privacy policies.

You may manage your advertising preferences through your browser settings or directly through the privacy settings provided by these platforms.

Cookies

Cookies are small text files stored on your device to improve website functionality and enhance your shopping experience.

We use cookies to:

• Enable essential website functions, including shopping cart and checkout.
• Remember your preferences.
• Analyze website traffic and performance.
• Support marketing and advertising activities.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Additional information regarding Shopify cookies is available at:

https://www.shopify.com/legal/cookies

Third-Party Websites

Our website may contain links to third-party websites for your convenience.

Because these websites operate independently, Avenvex is not responsible for their privacy practices, policies, or content.

We encourage you to review the privacy policy of any external website before providing personal information.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to the personal information we maintain about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Withdraw consent to receive promotional communications.

We regularly review and update this Privacy Policy to ensure continued compliance with applicable legal requirements.

Do Not Track

Some internet browsers offer a "Do Not Track" feature.

Because there is currently no universally accepted standard for responding to these signals, avenvex.com does not currently respond to Do Not Track requests.

Children's Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children. If you believe a child has submitted personal information through our website, please contact us immediately so we can promptly remove the information where appropriate.

Data Breach Response

If a data security incident affecting personal information occurs, we will take appropriate steps to investigate the matter, reduce potential harm, and notify affected individuals when required by applicable law.

Email Communications

We may use your email address to:

• Send order confirmations.
• Provide shipping notifications.
• Respond to customer service inquiries.
• Send promotional offers or product updates if you have subscribed.

Our email communications comply with applicable marketing regulations by:

• Clearly identifying the sender.
• Using accurate subject lines.
• Providing an easy unsubscribe option.
• Promptly honoring unsubscribe requests.

You may opt out of marketing emails at any time by clicking the unsubscribe link included in the email.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or technology.

Any revised version will be posted on this page and will become effective immediately upon publication unless otherwise stated.

Your continued use of our website after updates have been posted constitutes acceptance of the revised Privacy Policy.

Contact Information

If you have any questions regarding this Privacy Policy or the way we collect, use, or protect your personal information, please contact us:

Store: Avenvex

Email: service@avenvex.com

Phone: +1 (601) 601-8750

Business Address:

SUKIBAY COMPANY LIMITED

RM 1911A, UNIT F, 19/F, GOLDEN BEAR CENTRE, 66 CHAI WAN KOK STREET, TSUEN WAN, HONG KONG

US Office:

188 E Capitol St Suite 800, Jackson, MS 39201, United States